Shipping policy

Thank you for shopping with us! We strive to process and ship your orders as quickly and efficiently as possible.

Processing Time

All orders are processed within 1 to 2 business days. Please note that orders are not processed or shipped on Sundays. If we are experiencing a high volume of orders, processing may be slightly delayed, but we will notify you of any significant changes.

International Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees once your order reaches its destination country. These charges are determined by local customs authorities and are the responsibility of the recipient.

WEST CLOUD is not responsible for covering or reimbursing these fees, nor for delays caused by customs clearance. We recommend checking with your local customs office to understand any potential charges prior to placing your order.

Shipping Times & Carriers

Once your order has been processed, shipping times will depend on the shipping method selected at checkout. Delivery estimates are provided by the carrier and are not guaranteed.

Delays

Shipping delays may occur due to weather, holidays, or carrier-related issues beyond our control. We appreciate your patience during such times.

If you have any questions or concerns regarding your shipment, feel free to contact our customer service team.